Between a Rock and a Hard Place: Integrating Change Across the Healthcare Industry Jeff White, M.S., MTSP-C, FP-C Director of Safety, HealthNet Aeromedical Services
Attempting to get in front of the coming changes to EMS as an industry and implement safety regulations from aeromedical, general industry, transport and healthcare is no easy feat.
We have faced a multitude of challenges attempting to change the culture and mindset of EMS providers being guided by the National Strategy for an EMS Safety Culture released in 2013 by NHTSA and NEMSAC. It appears that EMS, as an industry, is going to be required to lead the charge in evolving the mindset and culture of hospitals and the insurance industry to advance all the needed safety and operational changes for EMS providers.
When EMS began, it was merely a transport service with very little focus on bettering patient care. Over the last 40 years, our mission and responsibilities have dramatically changed and continue to grow. While our operational scope has changed, the insurance industry and hospitals view of us has changed very little.
We must get them to invest in our process as we begin molding our industry into mainstream healthcare and away from just strictly transport. This will ensure a
strong working partnership that will ultimately benefit our patients and EMS field
The other hurdle we will face is regulation. There is no single agency governing EMS. We as an industry must come together and assist in the development of a governing body before it is done for us. Among the organizations trying to take the lead are AAMS, NAEMSMA, NAEMT and NREMT. The challenge is getting all these agencies on the same page. We need to find a way to take care of ourselves which will lead to even better care of our patients. Isn’t that why we all got into this?
Karen Swecker, RN, CIC Exposure Control Liaison, MedFlight
An important part of safety operations is keeping patients safe from easily transmitted bacteria. The aircraft, just like the ambulance, becomes easily contaminated with many different potentially pathogenic bacteria: MRSA, VRE, C. difficile, and all the other multi-drug resistant organisms (MDROs). It is important to decontaminate the aircraft after
each patient transport as well as complete weekly deeper cleans.
Decontamination means the removal of or neutralizing bacteria from surfaces and objects. The decontamination process starts by wiping all surfaces to physically remove any debris. It is important to read the labels to ensure the products used are safe for the surfaces. For example, saline could be used to wipe down surfaces, but it is damaging to instruments.
A surface that isn’t cleaned, but is wiped down with a disinfectant, is not decontaminated. If a blood glucometer is not cleaned of dried blood and just wiped down with a disinfectant, it can still cause potential infections. Hepatitis B remains infectious in dried blood for at least seven days. Surfaces must be thoroughly cleaned before any disinfectant is applied.
Have someone observe your process. Were you wearing gloves to provide patient care and then touched the radio control knobs or control box to give a report? If so, you have just contaminated the radio with bacteria from the patient. Gloves, like bare hands, easily transfer pathogens from surface to surface. After transfer of a patient, make
sure to wipe all surfaces not in direct contact with the patient such as door handles, sled knobs, chin straps and the sides of helmets.
When choosing a disinfectant, make sure to thoroughly read the instructions to ensure you are properly using the product. Labels will list what type of disinfectant is in the product, what type of bacteria is killed and how long it takes to kill. A product listed as tuberculocidal will kill Mycobacterium within the time limit listed. While Mycobacterium is not transmitted from surfaces; these bacteria are very hard to kill.
The standard is if Mycobacteria is killed, all other bacteria will also be eliminated within the same time frame.
The one exception to this is highly transmissible Clostridium difficile (C. diff). Hand sanitizer is not effective; therefore, care providers must wash hands with soap and
water. A bleach product must be used to effectively kill C. diff on surfaces. Unfortunately, bleach is very corrosive to many surfaces and care should be taken. Check equipment manufacturers before using a bleach product. Bleach products should NOT be used on surfaces in aircraft. When transporting a patient with diarrhea, make sure to
change gloves frequently and do not touch any surface with gloves used for patient care.
A few resources available for reference: The Guide to Managing an Emergency Service Infection Control Program, U.S. Fire Administration http://www.usfa.fema.gov/publications Infection Prevention and Control Guidance for EMS Providers, Metropolitan Chicago Healthcare Council http://www.APIC.org
Years of transport experience have taught me to prepare for my workday long before I arrive for a shift. Along with ensuring that I am well rested and my physical needs are met, I do my own at home “weather check” as I have my first cup of coffee.
“It’s going to be a hot one” was the popular phrase among local news meteorologists during one of the warmest forecasted days this summer. Those words are always worrisome because I fully understand the dynamics of heat and the impact they have on air medical transport, the crew members and the patients who are entrusted to our care. The heat and humidity on this day was more than I had prepared for as the busy day progressed from “nice and warm” to “hot and humid.”
As an experienced medical professional, it took me longer than it should have to recognize that I was suffering from heat exhaustion.
I thought I had consumed enough fluids and did not readily recognize that my headache and fast heart rate were due to dehydration. I assumed it was from the heat itself. However, looking back, I see now where I failed to let my fellow team members know that I was not feeling as well as I should be. Communicating in the air and on the ground
transports regarding patient care and identifying hazards is part of what we do in the HEMS environment. What is equally important is communicating when a team member is experiencing a less than optimum wellness.
When we arrived back to our base after our patient transport, I continued to drink water and stayed in the air conditioned space at our base. My treatment included calling our
Regional Director to request a much needed “crew rest” for myself and my team as I recovered from the heat exhaustion. At MedFlight, we have a safety responsibility to remove ourselves from responding to requests for a designated “safety” time-out that allows us to rest, rehydrate and regenerate physically so that we may continue providing the highest quality care for our patients.
I was able to avoid the continued consequences of heat exhaustion and halted the progression to heat stroke because I recognized the signs and symptoms of this heat-related illness.
Article courtesy of The Logan Daily News By Beth Lanning
WARD TOWNSHIP — Teamwork made a mock helicopter crash exercise a
success in Hocking County as first responders gained invaluable experience.
MedFlight Safety Officer and Outreach Coordinator Amanda Ball said this
week they simulated a “mock crash,” off of Carbon Hill-Buchtel Road.
“The flight crew was under the impression they were responding to a local
emergency in Hocking County. Then they were told it was a ‘downed aircraft’
drill while in the air,” Ball explained. “We decided to place the emergency
landing zone on rural and wooded private property so the flight crew’s selfextrication,
location, and survival skill sets could be evaluated.”
MedFlight’s exercise included help from the Logan Fire Department,
Hocking County Emergency Medical Service, Hocking County 911, MedComm,
and Ward Township Fire and Rescue. According to the Ward Township Fire and Rescue’s Facebook page, MedComm (MedFlight’s dispatch center) was able to retrieve the medical helicopter’s location through GPS technology. From there, Hocking County 911, LFD, Hocking EMS and Ward Township’s crew were dispatched to the location.
Ball noted that through aviation GPS tracking, called IRIS, the dispatch center was able to locate the downed aircraft where it landed. She added that the flight crew vocalized how they would contact the dispatch center via radio, locate themselves, safely shut down the aircraft and self-extricate. “Not only were the flight crew’s processes evaluated, but so were the emergency responses of our dispatch center, our leadership and our aviation
vendor,” she continued. “But we also wanted to include fire, EMS, and 911 departments in Hocking County so we could see the overall multi-jurisdiction response to an event of this kind.”
Hocking County EMS Chief Scott Brooker said it was very beneficial to have the exercise and it was conducted as real as possible. “It was more like an emergency landing/hard landing. There is a whole series of events that evolve after that,” Brooker commented. “It was quite interesting because when they did the mock mayday, MedComm had to locate
them so they know where to locate them and send help to them.” Brooker explained the mock helicopter crash exercise was beneficial and kind of unique at the same time.
“A lot of times we’re calling for air medical support when we have critical patients. We don’t think about necessarily that the air medical service needing help themselves,” Brooker noted. “You also have to think whether or not the air medical service will need more air medical helicopters to transport them. Are the resources going to be available?” Plus, Brooker said there could also be a patient in the medical helicopter
who needs help as well.
If it were a true helicopter emergency, there is a possibility of it catching on
fire. LFD Chief Brian Robertson said he gained a wealth of knowledge from the exercise. “It was very informative. It went over many safety procedures like how to use the fuel shutoff,” Robertson expressed. The fire chief was also briefed on how much fuel the medical helicopter was carrying, where to read the fuel usage, and where to find the electrical shutoff and emergency shutdown switches. “If they do a hard landing and the aircraft is still running — these are the things we need to do to shut the aircraft down,” the fire chief explained. “We learned some stuff we didn’t know.”
In any emergency, communication is key and the Hocking County 911 staff assisted in the mock helicopter crash exercise. “They were testing their pilots and their communication center. They requested help from us after they realized their helicopter was doing a hard
landing,” said Hocking County 911 Director Sandy Wintermute. Wintermute said they dispatched for help while following the protocol set in place for that type of incident.
“A crash is possible. We have two helicopter services that service Hocking County. Plus, all the other helicopters that travel through the area,” Wintermute stated. “It’s kind of in the back of everybody’s mind. It’s good to practice what to do.”
“We want these responses at MedFlight to be second-nature so if an emergency does occur, we are ready. Preparedness allows for a quicker response and safer conditions,” Ball concluded.
This marks my twelfth year in EMS. I’ve been doing a lot of thinking on how far I’ve come in my career and where it will continue to go. (You’re probably still confused about the title and looking for bank robbery tips. It will all be explained in due time.)
Over the years, there have been pranks on co-workers, friendships made, thousands
of lives impacted and I even met my wife on the job. But, there has also been heartbreak, tragic events, nightmare-inducing calls, uncertainty about the future and constant concern about the effects of this career on my long-term health. My story is not unique in this industry and is far less complicated than many others in EMS. However, it still begs the question: How do we cope with the ups and downs of a life spent serving others?
This is where the bank reference comes in (sorry, but you won’t find any tips on safe cracking here).
I liken our ability to cope with stress to the amount of money that a bank has in its vault. Positive events or positive stresses (called eustress) deposit more money into the vault. Conversely, negative events or negative stresses (called distress) take money out. The whole goal is to maintain an equilibrium of deposits and withdrawls. When we struggle
to identify the positives, we are left constantly making withdrawls. Each of these withdrawls chip away at our ability to cope with further stresses. Eventually, we get to a point that we are operating so far in the negative that we have lost the ability to cope with simple things such as a busy shift, a stressful call or busy family schedules. At this
point, the robbers have entered the bank only to find an empty bank vault that owes everyone else money. Any bank operating like this would just shut down and cease to be.
Those providers that we call “burned out,” insensitive or impersonal may just be at a point where the stress of a normal day is just too much to cope with. So, how do we help those individuals and how do we prevent getting to that point in the first place? First, we as an industry need to abolish the stigma surrounding counseling and therapy.
EMS providers consistently see the worst society has to offer, and we also see things that would be considered too graphic for even the goriest of horror films. It is absurd to think that we can see other humans in such situations without needing to decompress after the event. The “suck it up” mindset just needs to go away. Each person has their own backstory, so events will trigger emotional responses differently amongst EMS practitioners. Second, you need to acknowledge that things may not get better on their own. Lastly, you need to know where to go for help. Check with your company’s Human Resources Department to see what programs and resources may be available to you through your organization.
The “Code Green Campaign” is a first responder-oriented mental health advocacy and education organization with help and resources available on its website http://www.codegreencampaign.org.
If you need immediate help:
National Suicide Prevention Lifeline
Over a decade ago, Healthnet Aeromedical Services and MedFlight partnered to open the first co-owned and operated base in the nation. Referred to by locals as “Healthnet 4 / MedFlight 7”, the team is based at the Greater Portsmouth Regional Airport and serves citizens in Ohio, Kentucky, and West Virginia on a daily basis. The team is steeped in experience and led locally by paramedics who are passionate for elevating safety and maintaining quality in the industry. Serving a rural area scattered with EMS and volunteer fire departments, they recognized a need early on for continuing education in the area. The base itself is unique… So to host a unique conference was not out of the question. This year, the team hosted their 10th Tri-State Conference at Shawnee State University in Portsmouth, OH. What originally began as a smaller conference for healthcare providers has grown into a regional multi-track training for EMS, Nurses, and Firefighters.
With the help of our friends at Portsmouth Fire Department, full-day tactical training was provided for the fire personnel in attendance. This year’s training included high angle rescue, rope rescue, rappelling techniques and more. At the same time, EMS and hospital personnel were involved in hands-on clinical labs. This full day included muscle memory training, advanced airway access labs, a live birth simulator, a pediatric assessment station, and riveting clinical lectures.
The benefits of multi-disciplinary training are endless. Attendees represented local hospital staff, private EMS providers, volunteer firefighters, public township EMS officials, paid Fire/EMS departments, flight crew members, and nursing personnel… All of whom work together, responding to the same local emergencies, 24/7. Don’t wait for an emergency transport mission to work together with your local healthcare providers. Train hard and train often with them so future emergency response remains as seamless and safe as possible.
The goal of the HealthNet Aeromedical Services and MedFlight Tri-State Conference remains the same every year: To thank local Fire, EMS, and Nursing personnel for their service, and to provide an opportunity for multiple local agencies to train together and practice the skillsets they use daily when responding to community needs.
This article was also shared in a magazine called Safety Matters, a collaborative effort owned and produced by MedFlight and Healthnet Aeromedical Services.
UPDATE 2/8/18, 11:24am: Chuck continues to heal and recover and remains in the care of The Ohio State University Wexner Medical Center. His family and loved ones have been notified and are at his bedside, along with many of our crew members.
Because Chuck’s family resides outside of Columbus, some out of state, we have set up a GoFundMe account to help cover their travel and living expenses while they journey with Chuck through the healing process. If you would like to donate, please visit www.gofundme.com/medflightstrong.
2/5/18, 1:57am: The injured crew member, Chuck Calissie, remains in the care of The Ohio State University Wexner Medical Center. Dale Muetzel, Samantha Brocwell, and Cody Shetler have been released from Riverside Methodist Hospital following medical evaluation.
The teams at MedFlight would like to thank you for your overwhelming thoughts and prayers during this incident.
2/5/18, 12:42am: The families of the Mobile ICU ground team involved in the accident have been updated regarding the conditions of their family members and have approved the release of names. The injured crew member was Chuck Calissie, who is currently being treated at The Ohio State University Wexner Center. Dale Muetzel, Samantha Brocwell, and Cody Shetler are currently being evaluated at Riverside Methodist Hospital.
Special thanks to local first responders, the staff at Mary Rutan Hospital, Columbus Division of Fire’s CISD team, and all others involved for their quick response and support. We will continue to keep you updated.
2/4/18, 9:02pm. At approximately 6:45pm on Sunday 2/4/18, while enroute to a referring facility to begin a patient transport, MedFlight’s Columbus-based Mobile ICU team was involved in an accident with injuries to one of the medical crew members. There were no fatalities. First responders transported the team to the local hospital for assessment.
We will keep you updated as details are available. Please do not call our emergency dispatch number at this time in regards to this incident. We are still processing requests for critical-care transport if needed. We thank you for your support and patience as we assist our team during this incident.