MedFlight’s COVID-19 Response


A Message from our President/CEO:

MedFlight and MedCare want to reassure our community partners that we are here and mission-ready for all of your patient needs.  That includes the critically-ill and injured patient as well as patients that are showing COVID-19 signs & symptoms, and/or positive or suspected diagnosis.  While information about this virus is ever-evolving, our care will remain consistent with any other respiratory or airborne infectious disease patients may experience.

We have been providing continuous training and updates for our partners regarding COVID-19 and are working hard to assure our teams are equipped with proper skillsets, medication, medical and personal protective equipment to take care of your patients.

In an effort to comply with Ohio Department of Health mandates on social distancing, we have elected to postpone in-person clinical & landing zone training and outreach events. This is important to assure the health and well-being of not only our crews and patients, but your coworkers and communities as well. Once the recommendations allow, we will resume in-person training and community outreach events.

These are challenging times, and we’re here to help.  If you have questions about our customized transport solutions, you are encouraged to contact MedFlight Administration at 614-734-8001, or our Communications Center (MedComm) at 1-800-222-5433 to activate a critical-care transport team.

MedFlight and MedCare are ready, and we’re here for you. We have ample resources on hand that can handle your patient transportation needs.

Below, you’ll find new updates on our service solutions, suggestions on CDC and Ohio Department of Health healthcare best practice, and more.  Make sure to check back of

Stay safe, stay healthy, and thank you for all you do. Partners For Life.

Tom Allenstein, President/CEO of MedFlight & MedCare




As the COVID-19 pandemic continues to evolve, so does MedFlight and MedCare’s response to it.

MedFlight will transport any known or suspected COVID-19 patients by both air and ground.  Known or suspected patients who are not intubated should be masked prior to MedFlight transport.  Our clinicians will continue to wear the proper personal protective equipment.

We recognize that not every COVID-19 patient needs the speed or expense of helicopter transport.  Therefore, we will continue to offer critical-care ground transport as well upon request.

We recognize that this is a challenging time for us all, but we are dedicated to providing transport solution-ns for your patient. If you contact us for patient transport and suspect the patient may have signs of COVID-19, please inform our Communications Center so we can best ready our clinical teams.   MedComm can be reached at 1-800-222-5433.




We are blessed at MedFlight and MedCare to have an in-house Exposure Control specialist, who works continuously to provide education, training, and best practices from the Center for Disease Control for all MedFlight and MedCare partners.  This training is provided year-round and promotes best practices in mitigating the spread of any infectious disease before, during, and after patient care.

Here are some tips as you serve your patients:

1. Wash your hands frequently, scrubbing for a minimum of 20 seconds.

2. Sanitize all surfaces, including commonly-touched items in your ambulance, such as handles, radio knobs, seatbelts, medical equipment, and work surfaces.

3. Practice social distancing. If possible, keep a 6-foot span from others. MedFlight and MedCare will be interacting with our healthcare partners virtually and on the phone to help promote this practice, but we are still available for you 24/7.

4. Take your temperature and assess your own health before reporting to work. This is something we are also requiring of MedFlight and MedCare partners.

5. If you or a family member shows COVID-19 signs or symptoms, stay home.

6. Don the proper personal protective equipment when transporting patients showing respiratory symptoms, or if the patient needs airway management. This may include masks, gowns, gloves, and eye protection.

7. If you contact us for patient transport and suspect the patient may have signs of COVID-19, please inform our dispatch center so we can best ready our clinical teams.