Month: March 2020

MedFlight’s COVID-19 Response


A Message from our President/CEO:

MedFlight and MedCare want to reassure our community partners that we are here and mission-ready for all of your patient needs.  That includes the critically-ill and injured patient as well as patients that are showing COVID-19 signs & symptoms, and/or positive or suspected diagnosis.  While information about this virus is ever-evolving, our care will remain consistent with any other respiratory or airborne infectious disease patients may experience.

We have been providing continuous training and updates for our partners regarding COVID-19 and are working hard to assure our teams are equipped with proper skillsets, medication, medical and personal protective equipment to take care of your patients.

In an effort to comply with Ohio Department of Health mandates on social distancing, we have elected to postpone in-person clinical & landing zone training and outreach events. This is important to assure the health and well-being of not only our crews and patients, but your coworkers and communities as well. Once the recommendations allow, we will resume in-person training and community outreach events.

These are challenging times, and we’re here to help.  If you have questions about our customized transport solutions, you are encouraged to contact MedFlight Administration at 614-734-8001, or our Communications Center (MedComm) at 1-800-222-5433 to activate a critical-care transport team.

MedFlight and MedCare are ready, and we’re here for you. We have ample resources on hand that can handle your patient transportation needs.

Below, you’ll find new updates on our service solutions, suggestions on CDC and Ohio Department of Health healthcare best practice, and more.  Make sure to check back of

Stay safe, stay healthy, and thank you for all you do. Partners For Life.

Tom Allenstein, President/CEO of MedFlight & MedCare




As the COVID-19 pandemic continues to evolve, so does MedFlight and MedCare’s response to it.

MedFlight will transport any known or suspected COVID-19 patients by both air and ground.  Known or suspected patients who are not intubated should be masked prior to MedFlight transport.  Our clinicians will continue to wear the proper personal protective equipment.

We recognize that not every COVID-19 patient needs the speed or expense of helicopter transport.  Therefore, we will continue to offer critical-care ground transport as well upon request.

We recognize that this is a challenging time for us all, but we are dedicated to providing transport solution-ns for your patient. If you contact us for patient transport and suspect the patient may have signs of COVID-19, please inform our Communications Center so we can best ready our clinical teams.   MedComm can be reached at 1-800-222-5433.




We are blessed at MedFlight and MedCare to have an in-house Exposure Control specialist, who works continuously to provide education, training, and best practices from the Center for Disease Control for all MedFlight and MedCare partners.  This training is provided year-round and promotes best practices in mitigating the spread of any infectious disease before, during, and after patient care.

Here are some tips as you serve your patients:

1. Wash your hands frequently, scrubbing for a minimum of 20 seconds.

2. Sanitize all surfaces, including commonly-touched items in your ambulance, such as handles, radio knobs, seatbelts, medical equipment, and work surfaces.

3. Practice social distancing. If possible, keep a 6-foot span from others. MedFlight and MedCare will be interacting with our healthcare partners virtually and on the phone to help promote this practice, but we are still available for you 24/7.

4. Take your temperature and assess your own health before reporting to work. This is something we are also requiring of MedFlight and MedCare partners.

5. If you or a family member shows COVID-19 signs or symptoms, stay home.

6. Don the proper personal protective equipment when transporting patients showing respiratory symptoms, or if the patient needs airway management. This may include masks, gowns, gloves, and eye protection.

7. If you contact us for patient transport and suspect the patient may have signs of COVID-19, please inform our dispatch center so we can best ready our clinical teams.

MedFlight Acquires 100% of MedCare Ambulance

MedCare Ambulance to Become a Wholly-Owned Subsidiary of Ohio Medical Transportation (dba MedFlight of Ohio)

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Columbus, OH.  March 9, 2020. 

Columbus, Ohio-based MedFlight has purchased 100% of MedCare Ambulance.  This arrangement will strengthen MedFlight’s ability to enhance a complete range of transportation options for their consortium hospitals, including The Ohio State University Wexner Medical Center, OhioHealth, their networks, and the many referral hospitals throughout Ohio.

Previously, MedFlight owned 60% of MedCare, and the purchase brings MedCare Ambulance under one ownership.  The company intends to set a new standard of excellence as they focus on quality service and safety.  The arrangement will allow for future ground-based patient transportation growth and expansion to better serve patients in Ohio.

MedFlight will oversee leadership and operations through the direction of its non-profit owner hospitals and will continue to build a quality-based ALS/BLS service based on MedFlight’s successful model of high-quality and safe critical-care medical transport solutions.

“MedFlight has been a leader in critical care transportation for decades.  By owning and fully-operating MedCare, we will work hard to join our expertise with MedCare, invest more into their services, and continue to improve the service delivery and quality clinical care that people have come to expect with MedFlight.  As we further enhance and invest in our MedCare operations, we believe the result will be one of the best combined transportation solutions-oriented companys in the nation.” – MedFlight President/CEO Tom Allenstein.

Highlights of the agreement:

    MedCare is now a wholly-owned subsidiary of MedFlight.
    MedFlight will take over as the managing entity, keeping all operations and administrative support within Ohio.
    MedFlight has been focused on quality and customer service-driven operations since its formation in 1995.  The combined strength of MedFlight and MedCare will allow both organizations to continue to invest in local medical transporation needs and allow for future expansion when necessary.
    MedFlight will honor current MedCare contracts as the transition occurs.
    By working together from positions of strength, both organizations can maximize opportunities to deliver medical transportation services more efficiently and effectively.
    The change will build upon the committment of growing and developing clinical care providers interested in medical transportation, creating more opportunities for EMTs, Paramedics, and Nurses to train and work.


MedFlight Background

Ohio Medical Transportation, Inc (dba MedFlight of Ohio) is a non-profit, charitable 501(c)(3) organization created in April 1995 as a result of the consolidation of two hospital-owned helicopter programs: Grant LifeFlight and The Ohio State University SKYMED.  In 1996, MedFlight purchased the Mobile ICU transportation service from Riverside Methodist Hospital and integrated critical-care ground transporation into MedFlight’s services.

MedFlight has partnerships with Kettering Health Network and Nationwide Children’s Hospital, in addition to preferred provider agreements with many Ohio hospitals.

MedFlight has received the “Program of the Year” award from the Association of Air Medical Services (AAMS), as well as the Vision Zero Safety Award.  MedFlight’s CISM program, PAWS, has also been awarded the AAMS Community Service Award.  They continue to be national leaders in the field of air and ground transporation solutions.

MedCare Background

In 2010, MedFlight and another organization announced a joint-venture to create an ALS/BLS ambulance service in central Ohio, serving thousands of caregivers and patients annually.

The offices and communications center for MedCare is located in Hilliard, OH and currently operates ambulances and wheelchair vans in communities throughout Ohio.


For More Information:

Todd Bailey, VP of Development

MedFlight Public Information Officer


MC 2020